The quality system of a broker should be defined in writing, approved, and kept up to date. It should set out responsibilities, processes, and risk management in relation to its activities. The quality system should include an emergency plan which ensures the effective recall of medicinal products from the market ordered by the manufacturer or the competent authorities or carried out in cooperation with the manufacturer or marketing authorization holder for the medicinal product concerned. The competent authorities must be immediately informed of any suspected falsified medicines offered in the supply chain.